Return & Cancellation Policy – Mivaya

At Mivaya, we are committed to delivering premium-quality jewellery in perfect condition. Every order is carefully inspected and verified by our team before dispatch to ensure that the correct product reaches you in flawless condition.

Return Eligibility

Returns are applicable only under the following conditions:

• The package is unopened and unused.
• The product received is damaged or defective.
• The delivered product is different from the item ordered.

Returns and exchanges are applicable only on select products. Detailed eligibility, exchange availability, and specific conditions are mentioned on the respective product pages.

For most eligible products, the standard return window is 3 days from the date of delivery. Certain products may not be eligible for return or exchange.

Return Conditions

Once we receive the returned product, it will undergo a quality inspection by our quality assurance team. The return will be accepted only if the following conditions are fulfilled:

• The product must be unused, unworn, and unwashed for hygiene purposes.
• The item must be returned in its original packaging along with all tags, certificates, invoices, and accessories (if applicable).
• Products returned without original tags or packaging will not be accepted.
• The return request and shipment must be initiated within 72 hours of delivery.

Return or exchange charges may apply on a case-to-case basis depending on the product, location, and logistics involved.

In case you receive a damaged or defective product, you may be required to share clear images of the product at: info@mivayajewels.com

Exchange Policy

Exchanges are available only for select products and are subject to the eligibility mentioned on the respective product pages.

Return or exchange charges may apply on a case-to-case basis depending on the product, location, and logistics involved.

Pickup & Self-Shipping

If our pickup service is unavailable at your location, you will be required to self-ship the product securely to the office address provided by our support team.

We recommend using a reliable courier service with tracking facilities to ensure safe delivery of the return package.

Cancellation Policy

Orders can only be cancelled before they are shipped. Once an order has been dispatched, cancellation requests will not be accepted.

Non-Acceptance of Returns

Any returned item received by us that does not meet the above-mentioned conditions will not be accepted and may be sent back to the customer at their expense.

In such cases:

• No refund will be issued.
• No exchange will be processed.

Important Notes

• Any product showing signs of use, tampering, damage, or alteration after delivery may not qualify for return or exchange.
• The return and exchange policy for any product is subject to change without prior notice.
• Mivaya reserves the right to approve or reject any return or exchange request after inspection of the product.